Return

The following return and exchange process applies worldwide and is valid for non-defective and defective products

How to Initiate a Return / exchange

1. Visit the Return Portal
Go to account via the button or https://aboutthat.com/account and sign in. No account is required.

2. Select Items to Return or Exchange
Choose the item(s) you'd like to return and provide a reason to help us improve.

3. Store Approval
Our team will review your request. Once approved, you’ll receive a return shipping label via email.

4. Pack and Ship
Carefully pack the item(s) in their original packaging and attach the return label.

5. Receive Your Refund or Exchange
After we receive and inspect your return, the exchange will be initiated, or a refund will be issued to your original payment method.

Return Details

Return Cost
To cover handling, inspection, and prepaid return shipping, a deduction of 3% of the product’s original value will be applied to the refund amount, unless the return is for an exchange.

Return Window 
Returns are accepted within 90 days from the date your order was received.

Processing Time 
Please allow 5–10 business days after the return is received for your refund to be processed.

We comply with all applicable laws regarding returns and refunds.
We reserve the right to update our return and refund policy at any time to comply with legal requirements.

aboutthat is owned and operated by A1 GmbH – Am Güterbahnhof 3, 24976 Handewitt, Germany

Updated 12-01-2025