9494-FER

• Product Type:
• Vendor: Ferm Living
• SKU: 9494-FER

The following applies for European orders.

Order Cut-off Time

Orders placed before 14:00 (2 PM CET, German time) are usually processed the same business day.

Order Processing Time

1–3 business days (Monday to Friday).

Delivery Time

Once shipped, delivery typically takes 1–7 business days, depending on your location (Monday to Friday only).

Delivery Options

At checkout, customers can choose between the following shipping methods:

• Eco Delivery
• Standard Delivery
• Prio Delivery

The selected shipping option and delivery address determine which carrier will be used. Packages are delivered by trusted logistics partners such as:
UPS, DHL, FedEx, GLS, Hermes, PostNord, and Cargoboard.

Delivery Pricing

The delivery fee is calculated as a percentage of the total item value before discounts:

• Eco delivery: 3% of the order value
• Standard delivery: 4% of the order value
• Prio delivery: 5% of the order value

Minimum shipping price is EUR 3.95.

Please note that weekends and German public holidays are not considered business days.

aboutthat is owned and operated by A1 GmbH – Am Güterbahnhof 3, 24976 Handewitt, Germany

Updated 12-01-2025

Supported Payment Methods

Our website uses Shopify Payments as a payment gateway, enabling a variety of secure payment methods including:

Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay

Wallets: Shop Pay, Apple Pay, Google Pay

All of these options are processed by Shopify International Limited, Victoria Buildings, 2 Haddington Road, Dublin 4, D04 XN32, Ireland.

When you make a payment using any of these methods, Shopify collects and processes data such as your name, billing/shipping address, card details, email, and IP address. Additional providers like Apple or Google may also collect and process data per their own privacy policies.

Legal basis for data processing:

• Art. 6 para. 1 lit. b GDPR – Contract fulfillment

• Art. 6 para. 1 lit. a GDPR – Consent for optional features like stored payment methods

You can revoke your consent at any time. This does not affect the legality of prior processing.

For more information, please refer to:

• Shopify Privacy Policy

• Apple Pay Privacy

• Google Pay Privacy

Failed Payments

Failed Payments: If your payment fails, your order will not be processed. You may attempt another payment method or contact our support team for assistance.

Orders with unpaid or rejected transactions may be automatically cancelled.

Currency and Tax Handling

All transactions are processed in EUR (€) by default, unless otherwise specified.

Taxes, such as VAT, are applied according to your shipping address and shown during checkout.

Currency conversion, if available, is approximate and may vary by bank or card provider.

Payment Processing Time and Limits

Payments are processed immediately upon order fulfillment.

Orders may be subject to verification to prevent fraud.

We reserve the right to limit maximum order values, especially on first-time or high-value orders. If a limit is triggered, you’ll be notified during checkout.

Security and Disclaimer

We use SSL encryption and Shopify’s secure infrastructure to ensure safe payment processing.

We are PCI DSS compliant via Shopify Payments and never store full credit card data on our servers.

Customers are responsible for ensuring their payment details are accurate.

We reserve the right to modify payment methods or security checks at any time to ensure transaction safety.

aboutthat is owned and operated by A1 GmbH – Am Güterbahnhof 3, 24976 Handewitt, Germany

Updated 12-01-2025