6. Return and Refund Policy

6. Right of Withdrawal for Consumers

6.1 General Information

Consumers have the right to withdraw from this contract under the following terms. The right of withdrawal must be exercised following the procedure specified on the webshop’s website. Withdrawal cannot be made by letter and must be initiated online or by contacting customer service. All relevant instructions and contact details are provided on the website.

6.2 Withdrawal Before Order Has Been Fulfilled

Consumers may cancel their order at no cost if the order has not yet been fulfilled. In this case, the seller will release the full payment authorization without undue delay and no later than ten business days from receiving the withdrawal notification. The release will be processed using the original method of payment, unless expressly agreed otherwise. No restocking fee or return shipping cost applies if the order is withdrawn before fulfillment.

6.3 Withdrawal After Order Has Been Fulfilled – Return Procedure

The withdrawal period is ninety (90) days from the day the consumer or a third party, who is not the carrier, takes physical possession of the goods. To meet the deadline, the consumer must send notice of withdrawal before the period expires. The consumer must submit a return request via the webshop’s website, and the return must be approved before the goods are sent back. The consumer must return the goods within fourteen (14) days after the return request is approved. The return deadline is met if the goods are handed to the shipping carrier before the period expires. The return shipping label will be provided by the seller.

6.4 Withdrawal After Order Has Been Fulfilled – Refund and Fees

To cover handling, inspection, and prepaid return shipping, a deduction of 3% of the product’s original value will be applied to the refund amount, unless the return is for an exchange. The seller will refund the purchase amount excluding the original shipping cost, unless the return is due to seller error or a defective product. The refund will be issued no later than ten business days after the returned goods have been received or proof of return has been provided, whichever occurs first. Refunds will be processed using the original method of payment or issued as store credit, unless otherwise agreed. If the refund must be processed through a different method than the original payment, it may take up to 180 days to complete. The consumer will not be charged additional fees for the refund.

6.5 Reshipment of Unclaimed Orders:
If an order is not picked up by the customer and is returned to the seller, the seller will reship the order to the customer with additional costs for the buyer. These additional costs will include original shipping costs, any return shipping charges and any other applicable fees.

6.6 Condition of Returned Goods:
If a product is returned damaged or without the original packaging, the seller reserves the right to deduct an appropriate amount from the refund to cover the loss in value. The exact amount deducted will depend on the condition of the returned goods and the extent to which the product has been used or damaged.

6.7 Exclusions from Right of Withdrawal:
The right of withdrawal does not apply to the purchase of products that are manufactured specifically to the customer's specifications, are clearly tailored to personal needs, or are manufactured on demand. Such custom or made-to-order products cannot be cancelled or returned once the manufacturing process has begun.

Updated 12-01-2025